Terms and Conditions

Last updated: August 13, 2026

IMPORTANT: Please read this before using Pretty Scale

The facial scores and analysis reports provided by Pretty Scale (the "Results") are offered for entertainment and personal reference only. We make no claim or representation regarding any appearance, health, emotional, or commercial benefit arising from your use of the Service. In particular:

• The Results are not a substitute for professional medical, cosmetic, dermatological, surgical, nutritional, psychological, or psychiatric advice. Always consult a qualified professional before making any decision about your appearance or health.
• The Results are generated automatically by AI algorithms and do not reflect any real standard of beauty or your actual attractiveness. Beauty is subjective and cannot be accurately quantified by an automated system.
• The Service is intended for your own personal use only. It is not intended for screening, rating, or comparing other people, and must not be used for hiring, employment, education, housing, insurance, dating selection, or any other decision-making purpose.
• Any decision you make after reading the Results is your sole responsibility, and we are not liable for the consequences of such decisions.
• If the Results cause you significant distress or anxiety about your appearance, please stop using the Service and consult a medical professional or a qualified support service.

(1) Introduction

These Terms and Conditions of Use and Purchase (the "Terms") govern your use of Pretty Scale (www.prettyscale.info, the "Website") and your purchase of the digital content and services offered through it (our "Products").

By using the Website, you agree in full to these Terms, which form part of the contract between you and us for the provision of the Website and related services (including facial analysis reports, hairstyle and hair colour simulations, subscriptions, and other services). If you do not agree to these Terms or any part of them, please do not register, purchase, or use the Website.

The Website uses cookies. By using the Website and agreeing to these Terms, you consent to our use of cookies in accordance with our Privacy Policy and Cookie Policy. Any personal data you provide to us will be handled in accordance with our Privacy Policy.

The official text is the Japanese-language version of the Website. Any conflict or discrepancy created by translation into another language is not binding and has no legal effect for any purpose. If you have questions about the accuracy of information contained in a non-Japanese version, please refer to the Japanese version, which is the official version.

(2) Eligibility and Age

The Website may only be used by persons aged 18 or over. By using the Website, you represent and warrant that you are at least 18 years old.

Because the Service processes facial photographs, which are sensitive information, we do not permit use by minors. If we become aware that a person under 18 is using the Website, we may delete that account and its associated data without notice.

(3) Registration and Account

You can access many areas of the Website without registering, but you may need to create an account to save your Results or to access certain services.

• All information you provide to us must be accurate, complete, and kept up to date.
• You are responsible for keeping your password confidential. Do not disclose or share it with anyone. If you know or suspect that someone else knows your password, contact us immediately at support@prettyscale.info.
• If we have reason to believe there is likely to be a breach of security or misuse of the Website through your account or password, we may require you to change your password or suspend your account.
• You may not hold more than one registration. We reserve the right to remove or cancel, at any time, the accounts of anyone we consider to be holding multiple profiles.
• We reserve the right to suspend or cancel your registration at any time where it is reasonable to do so, including where you have not complied with these Terms.

(4) The Facial Analysis Service

By uploading a facial photograph to the Website, you can receive a facial score and an analysis report.

• The Results are generated automatically by our own and third-party AI algorithms.
• We also offer paid detailed reports, hairstyle and hair colour simulation images, and other additional features, which may be purchased in accordance with Section (7).
• We reserve the right to change the content, features, or scope of the Service from time to time.
• We reserve the right to modify or discontinue any part or all of the Service, with or without notice.

(5) Photographs and Your Content

5.1 Your warranties when uploading

By uploading a photograph, you represent and warrant that:

• The photograph shows you, or you have the explicit consent of the person shown;
• You will not upload photographs of minors;
• You are not infringing the image rights, privacy rights, copyright, or any other rights of a third party; and
• You will not upload images containing unlawful, obscene, violent, discriminatory, or otherwise inappropriate content.

If you breach the above, we may delete the content and your account without notice.

5.2 How we handle and delete your photographs

Facial images are sensitive personal information. We handle them as follows:

• Photographs you upload are deleted by us once the analysis is complete.
• We do not use your photographs to train or develop our AI models.
• During analysis, your photograph may be transmitted to third-party AI processing providers (including Replicate and other image-processing providers) in order to perform the analysis. Please refer to our Privacy Policy for details of how these providers handle your data.
• You may request deletion of your photographs and Results at any time. See the procedure set out in our Privacy Policy, or contact us at support@prettyscale.info.

5.3 Ownership

You retain all rights in the content you upload. You grant us a royalty-free, non-exclusive licence to use, reproduce, process, and display that content solely for the purpose of providing the Service to you. This licence ends when that purpose is fulfilled or when the content is deleted.

5.4 Feedback

For any feedback, comments, or suggestions you provide about the Service, you grant us the right to use that feedback without restriction and without any compensation to you.

(6) AI Disclaimer

The Website uses third-party AI technology to produce the Results and generated images.

• We make no representation or warranty as to the accuracy, completeness, or reliability of any AI-generated output.
• AI technology is evolving, and outputs may at times be inaccurate, incomplete, or perceived as offensive or inappropriate. We do not endorse such content and accept no responsibility for it. You agree to use the AI features at your own discretion and risk.
• AI-generated output is not a substitute for professional advice of any kind, including but not limited to medical, cosmetic, psychological, legal, or business advice.
• Generated hairstyle and hair colour images are simulations and do not guarantee any real-world result. Always consult a qualified professional before undergoing any treatment or procedure.

(7) Purchases and Payment

We offer digital content and subscription services for purchase on the Website.

• Our Products are not sold to you but licensed to you for your personal use only. Commercial or other use is not permitted.
• The price, billing interval, and scope of what is provided are those displayed at checkout. We reserve the right to change prices at any time, but we will give advance notice to existing subscribers.
• Payments are processed by third-party payment processors (such as Stripe). We do not directly store your full card details.
• At the point you place an order requiring payment, you authorise us to take that payment.

7.1 Paid trials and automatic renewal

We may offer a subscription that begins with a paid trial. Where we do, the following applies:

• The trial fee is charged once at sign-up, as a charge for account setup and system preparation.
• At the end of the trial period, the subscription renews automatically and you will be charged on a recurring basis at the amount and billing interval shown at checkout.
• You may cancel at any time. Please cancel at least 24 hours before your next billing date.
• After cancellation, no further renewals or charges will be made. You will continue to have access to the Service until the end of the current billing period.

The amount, trial duration, and billing interval are shown clearly at checkout and in the consent statement. Please review them before you purchase.

(8) Refunds and Cancellation

This Section summarises our refund and cancellation policy. The full policy — including how to request a refund, the exact circumstances in which we will and will not refund, and step-by-step cancellation instructions — is set out in our Refund and Cancellation Policy, which forms part of these Terms. Where that Policy and this Section conflict, this Section prevails.

Nothing in this Section affects your statutory rights under the consumer protection laws of your country of residence.

In summary:

• Digital content is non-refundable once delivered. Once your report has been unlocked or your images have been generated, the purchase is final. By completing your purchase, you expressly request the immediate supply of that digital content and acknowledge that, to the extent permitted by the law of your country of residence, you thereby lose any statutory right of withdrawal or cooling-off period that would otherwise apply to a distance contract for digital content.
• The paid trial fee is non-refundable in any event, and we do not provide pro-rata or partial refunds for unused time after cancellation.
• We will refund where the Service was continuously unavailable for 6 hours or more due to a fault on our side, where a technical problem confirmed by our engineers prevented access to core functionality for 4 or more consecutive hours, where a billing error was caused by our systems, or where a refund is required by applicable law.
• We may decline a refund in cases involving chargebacks or payment disputes, sharing of account credentials or content, deliberately false information, repeated subscribing and cancelling, or a confirmed breach of these Terms.
• To request a refund, email support@prettyscale.info with your registered email address, your name, and your reason. We respond within 24 hours; approved refunds are returned to your original payment method, normally within 10 business days.
• To cancel, use your account page, your payment provider, or customer support. Please cancel at least 24 hours before your next billing date.

Please read the full Refund and Cancellation Policy before you purchase.

(9) Intellectual Property

Copyright, trademarks, and all other intellectual property rights in the Website and its content — including but not limited to algorithms, design, text, graphics, interfaces, logos, images, and software — belong to us or our licensors.

Use of any of these rights without our prior written consent is prohibited. Our Products are licensed for your personal use only; commercial use, redistribution, and reproduction are not permitted.

(10) Prohibited Conduct

In connection with your use of the Website, the following is prohibited:

• Acting in breach of applicable law, or facilitating such a breach;
• Harming, threatening, abusing, or harassing other users or third parties;
• Uploading photographs of another person without their consent, or photographs of minors;
• Using the Results to rate, screen, compare, or humiliate other people, or publishing the Results for that purpose;
• Transmitting false, misleading, or fraudulent information;
• Transmitting viruses, trojans, worms, or other malicious code;
• Attempting to breach the security of the Website or its servers;
• Attempting to interfere with or disable the functionality of the Website;
• Automated collection (scraping) of Website content, or misuse of our APIs;
• Commercial exploitation of Website content; or
• Sharing your account, credentials, or content with third parties.

(11) Disclaimer of Warranties

The Website and our Products are provided "as is" and "as available", without warranties of any kind, whether express or implied. We do not warrant that the Service will be error-free, secure, or uninterrupted.

Our Products are provided for informational and entertainment purposes only and are not a substitute for medical, cosmetic, psychological, or other professional advice.

The Website may contain links to third-party websites or services, or integrate third-party functionality. We are not responsible for any third-party content, website, product, or service.

(12) Limitation of Liability

To the maximum extent permitted by law, our liability under these Terms is limited to the amount you have paid us under these Terms.

We are not liable for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen.

To the maximum extent permitted by law, we and our suppliers, partners, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or other commercial damages.

Nothing in this Section limits or excludes any liability that cannot be limited or excluded by law, including liability arising from our wilful misconduct or gross negligence.

(13) Indemnity

You agree to indemnify us in full against any loss, damage, cost, liability, and expense (including but not limited to legal fees and any amounts paid to a third party on the advice of our legal advisers) incurred by us arising from your breach, or alleged breach, of any provision of these Terms.

(14) Breach of these Terms

Without prejudice to our other rights under these Terms, if you breach these Terms in any way we may take such action as we deem appropriate to deal with the breach. This may include suspending your access to the Website, prohibiting your access to the Website, blocking access from your IP address, contacting your internet service provider to request that they block your access, and/or bringing legal proceedings against you.

(15) Changes to these Terms

We may revise these Terms from time to time to reflect changes in law or in our commercial and business practices. Notice of changes will be given by posting the new terms on the Website. Revised Terms apply to your use of the Website from the date they are posted.

By continuing to use the Website, you confirm that you agree in full to the Terms in force at the time you use it.

If you object to a change, you have the right to cancel your use of the Website and our continued provision of Products by contacting us at support@prettyscale.info within 7 days of the change. We will refund any amount you have paid in advance for Products not yet provided. Products you have already downloaded or accessed are not eligible for a refund.

(16) Assignment and Transfer

We may transfer our contract with you to someone else: we may assign, subcontract, or otherwise deal with our rights and/or obligations under these Terms without notifying you or obtaining your consent. We will ensure that any such transfer does not take away your rights under the contract.

You need our consent to transfer your rights under this contract: you may not assign, subcontract, or otherwise deal with your rights and/or obligations under these Terms without first obtaining our consent.

(17) Severability

Each paragraph of these Terms operates separately. If a court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

(18) Exclusion of Third-Party Rights

This contract is between you and us. No other person has any right to enforce any of its terms. Neither of us needs the consent of any other person in order to end the contract or make any changes to these Terms.

(19) Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us in relation to your use of the Website and supersede all previous agreements in relation to it. Nothing in these Terms operates to take away your statutory rights.

(20) Delay in Enforcing this Contract

If we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

(21) Governing Law and Legal Proceedings

These Terms are governed by and construed in accordance with the laws of Japan, and legal proceedings relating to our Products may be brought in the courts of Japan.

Except where prohibited from overriding the consumer protections of your country, if you live outside Japan, both you and we agree to take legal action only in the courts of Japan. However, we may protect our intellectual property rights in any country.

(22) Dispute Resolution

Alternative dispute resolution (ADR) is a process where an independent body considers the facts of a dispute and seeks to resolve it without you having to go to court.

If you are not satisfied with how we have handled a complaint, then after you have exhausted our internal complaints procedure we will tell you that we cannot settle the complaint, explain our approach to ADR, and identify the ADR entity we propose if you wish to use ADR.

(23) Our Details and How to Contact Us

Our full name is Pretty Scale.

If you have any question, comment, or complaint about these Terms, or an enquiry about refunds or cancellation, please contact us:

• Email: support@prettyscale.info
• Website: www.prettyscale.info

Thank you for using Pretty Scale.