Refund and Cancellation Policy

Last updated: August 14, 2026

This Policy should be read together with our Terms and Conditions. If there is any conflict between this Policy and the Terms and Conditions, the Terms and Conditions prevail.

Nothing in this Policy affects your statutory rights under the consumer protection laws of your country of residence.

The official authoritative text is the Japanese version published on this Website. Any discrepancy arising from translation into another language is not binding and has no legal effect.

(1) How to Request a Refund

To help us process refunds quickly and reliably, please follow these steps:

1. Keep your purchase confirmation email. It confirms the original order and contains the details we need in order to authorise a refund.
2. Contact customer support at support@prettyscale.info, giving your registered email address, your name, and the reason for your request.
3. We will review your request and process the refund.

We respond to enquiries within 24 hours.

(2) Reports and Generated Images Are Digital Content

Pretty Scale supplies digital content that is delivered to you immediately upon purchase. Once the content has been delivered — that is, once your full report has been unlocked or your images have been generated — the purchase is final and non-refundable, except in the limited circumstances set out in Section 4.

By completing your purchase, you expressly request the immediate supply of that digital content and acknowledge that, to the extent permitted by the law of your country of residence, you thereby lose any statutory right of withdrawal or cooling-off period that would otherwise apply to a distance contract for digital content.

(3) Subscription Plans

Pretty Scale is offered as a subscription that begins with a paid trial.

3.1 Trial plan

• 7-day trial: US$2.90, charged once at sign-up for account setup and system preparation. This fee is non-refundable in any event.
• Trial period: you have full access to all features for 7 days from the date of payment.
• After the trial: the subscription renews automatically at US$29.90 per month.

The amount, currency, trial duration, and billing interval that apply to you are those displayed at checkout and in the consent statement shown before payment. Please review them before you purchase.

3.2 What the trial fee covers

• The cost of setting up your account and preparing our systems.
• The cost of providing full access to all features during the 7-day trial period.
• This fee is not refundable.

3.3 Cancelling during the trial

• You may cancel at any time during the trial period.
• Once cancelled, the monthly charge of US$29.90 will not be taken.
• You keep full access to all features until the end of the trial period.

3.4 Monthly subscription

• Price: US$29.90 per month.
• Automatic renewal: the subscription renews automatically each month.
• Cancellation: you may cancel at any time. After cancelling, you keep access to the Service until the end of the current billing period.

3.5 When we will refund a subscription charge

We will issue a refund where:

• The Service was continuously unavailable for 6 hours or more because of a fault on our side;
• A technical problem confirmed by our engineers prevented access to core functionality for 4 or more consecutive hours;
• A billing error occurred that was caused by our systems; or
• A refund is required by applicable law.

Whether a technical problem qualifies is determined by our technical assessment. Problems arising from your own environment — internet connection, browser settings, device faults, and similar — are not covered.

(4) How Refunds Are Processed

Where a refund is approved, it will be returned to your original payment method. Refunds normally complete within 10 business days.

When you accept a refund, you confirm that you have not shared any copy of the relevant content with anyone else, and that you have deleted or destroyed every copy of that content in your possession.

(5) How to Cancel Your Subscription

You can cancel in any of the following three ways.

5.1 From your Pretty Scale account

1. Log in to your Pretty Scale account.
2. Go to your account page.
3. Manage your plan under "Subscription".

5.2 From your payment provider

1. Log in to the payment provider you used at checkout (Stripe).
2. Open the recurring payments or subscriptions section.
3. Cancel the recurring payment to Pretty Scale.

5.3 Through customer support

• Contact: support@prettyscale.info
• Please include: your registered email address, your name, and your reason for cancelling.

We will respond within 24 hours.

(6) When We May Decline a Refund

6.1 General grounds

We may decline a refund where:

• You have previously received a refund and then purchased again;
• The payment is associated with a chargeback or a payment dispute;
• You accessed or downloaded the purchased content after submitting the refund request;
• There is strong reason to believe you have shared your account credentials or the content with others (for example, access attempts from many different locations);
• You deliberately provided false information, for example reporting a payment as fraudulent while holding an active account.

6.2 Charges that are never refundable

• The US$2.90 7-day trial fee. It is charged for account setup and system preparation and cannot be refunded.
• Unused time after cancellation. After you cancel a subscription, we do not provide pro-rata or partial refunds for the remainder of the current billing period.

6.3 Misuse and abuse

• Repeatedly subscribing and cancelling;
• Sharing your account, or republishing or distributing content without authorisation;
• Any confirmed breach of our Terms and Conditions.

(7) Contact Us

If you have any question about this Refund and Cancellation Policy, please contact us:

• Email: support@prettyscale.info
• Website: www.prettyscale.info

We will respond as quickly as we can.